A system outage is planned for Wednesday 14th June to enable us to make improvements to the DVSA (Drivers' Services) systems.
Details are: All of the CPC, ODE and Delegated examiner test Notification services will be unavailable to customers from 6:00pm on Wednesday 14th June to 6:00am on Thursday 15th June. Holding pages will be added to each system and will explain when the systems will be available again.
A system outage is planned for Tuesday 6th June to enable us to make improvements to the CPC R&E (Recording and Evidencing) system. For those involved in the work, this is installation of SHA-2 certificate with DVLA.
CPC systems unavailable to customers from 7am to 11am on Tuesday 6th June.
Holding pages will be added to the CPC R&E, ODE and Delegated Notification systems and will explain when they will be available again.
CPC, ODE and Delegated Examiner test notification systems will be unavailable to customers from 10:00pm on Wednesday 10th May to 6:00am on Thursday 11th May.
Holding pages will be added to each system and will explain when the systems will be available again.
April 2017 Newsletter
The articles in our April 2017 newsletter include: Details on the Application Appraisal Criteria documents that have been recently published, results of the Customer Satisfaction Survey, our Quality Assurance Centre and Course Checklists, an update on changes to our escalation processes, new staff, webinar dates, JAUPT responsibilities, Taxi CSE, the top 5 centre and course findings and some tips on submitting course summaries to us.
February 2017 Newsletter
Articles in this months edition of the newsletter: Inappropriate Content, Updating Contacts, R&E Guide Updated, Corrective Action Reporting System (CARS), Changes to Driver CPC recording and evidencing, R&E Queries – data protection rules, TDPT (NI) Fair Processing Notice, Cancelling Courses and amendments, Password Issues, Focus Groups – Take Part, Harry Miller Leaver – new Account Manager Claire Wootton
TDPT Fair Processing Notice
For those approved centres delivering Taxi courses we have published a specific Fair Processing Notice for inclusion in your course introduction. Please be aware there is a reference to the DVA Online system, we are aware that this is not yet live but please make trainees aware that there data will be shared to this once it is live. Please visit our useful links section to access this.
Current Website Issues
We are currently experiencing the following issues following deployment to a new server last Thursday:
Logging In: Some users are currently experiencing log in issues, we are working with our web developers to resolve this and will keep you updated.
Course QA visits: are not displaying on the website once they are reviewed, this has been reported to our web developers for further investigation, we will keep you updated on the progress of this.
Training Record Receipts: We are aware that some training records which are being uploaded to the website are not producing a receipt, where this occurs please take screen shots of any cancellations, edits or new records for audit purposes.
Newly Approved Courses: Our web developers are investigating why newly approved courses are not appearing on the Course Overview and Training Schedule drop down view. If you need to upload a course which is approved but is not appearing on the website please do this using the spreadsheet.
For further details or assistance please contact firstname.lastname@example.org
Updated Website User Guides
We have updated our website user guides for approved centres on our Useful Links page. Please make sure you read these to ensure you are uploading training (Section 7) through the JAUPT website correctly.
QA Course Visit Access
We have received correspondence from periodic training providers requesting 24 hours’ notice prior to a JAUPT/DVSA/DVA audit. Whilst we appreciate that unannounced audits may be inconvenient they are essential to ensure compliance with the law and it is a condition of centre approval that JAUPT/DVSA/DVA must be granted access to any approved periodic training courses.
Updated R&E Guide
We are pleased to announce that the updated R&E Guide is now available.
December 2016 Newsletter
In the December edition we highlight our seasonal opening times, change to the NVT Concession, Matching Syllabus Reference Numbers, Submitting Trainer Evidence, Logo Use, Electronic Approval Documentation, ODE, Escalation, Webinars, Stats, Telephones and our 2017 Customer Satisfaction Survey.
Driver CPC part 4 test: changes
Issued on behalf of DVSA:
Over the last few months, we’ve been reviewing the Driver CPC part 4 (practical safety demonstration) test for lorry, bus and coach drivers who are doing their initial qualification.
Please be aware this article is only applicable to GB drivers. DVA have not as yet changed their DCPC part 4 questions and are not considering external assessors route at this time.