April 2017 Newsletter
The articles in our April 2017 newsletter include: Details on the Application Appraisal Criteria documents that have been recently published, results of the Customer Satisfaction Survey, our Quality Assurance Centre and Course Checklists, an update on changes to our escalation processes, new staff, webinar dates, JAUPT responsibilities, Taxi CSE, the top 5 centre and course findings and some tips on submitting course summaries to us.
February 2017 Newsletter
Articles in this months edition of the newsletter: Inappropriate Content, Updating Contacts, R&E Guide Updated, Corrective Action Reporting System (CARS), Changes to Driver CPC recording and evidencing, R&E Queries – data protection rules, TDPT (NI) Fair Processing Notice, Cancelling Courses and amendments, Password Issues, Focus Groups – Take Part, Harry Miller Leaver – new Account Manager Claire Wootton
TDPT Fair Processing Notice
For those approved centres delivering Taxi courses we have published a specific Fair Processing Notice for inclusion in your course introduction. Please be aware there is a reference to the DVA Online system, we are aware that this is not yet live but please make trainees aware that there data will be shared to this once it is live. Please visit our useful links section to access this.
Current Website Issues
We are currently experiencing the following issues following deployment to a new server last Thursday:
Logging In: Some users are currently experiencing log in issues, we are working with our web developers to resolve this and will keep you updated.
Course QA visits: are not displaying on the website once they are reviewed, this has been reported to our web developers for further investigation, we will keep you updated on the progress of this.
Training Record Receipts: We are aware that some training records which are being uploaded to the website are not producing a receipt, where this occurs please take screen shots of any cancellations, edits or new records for audit purposes.
Newly Approved Courses: Our web developers are investigating why newly approved courses are not appearing on the Course Overview and Training Schedule drop down view. If you need to upload a course which is approved but is not appearing on the website please do this using the spreadsheet.
For further details or assistance please contact firstname.lastname@example.org
Updated Website User Guides
We have updated our website user guides for approved centres on our Useful Links page. Please make sure you read these to ensure you are uploading training (Section 7) through the JAUPT website correctly.
QA Course Visit Access
We have received correspondence from periodic training providers requesting 24 hours’ notice prior to a JAUPT/DVSA/DVA audit. Whilst we appreciate that unannounced audits may be inconvenient they are essential to ensure compliance with the law and it is a condition of centre approval that JAUPT/DVSA/DVA must be granted access to any approved periodic training courses.
Updated R&E Guide
We are pleased to announce that the updated R&E Guide is now available.
December 2016 Newsletter
In the December edition we highlight our seasonal opening times, change to the NVT Concession, Matching Syllabus Reference Numbers, Submitting Trainer Evidence, Logo Use, Electronic Approval Documentation, ODE, Escalation, Webinars, Stats, Telephones and our 2017 Customer Satisfaction Survey.
Driver CPC part 4 test: changes
Issued on behalf of DVSA:
Over the last few months, we’ve been reviewing the Driver CPC part 4 (practical safety demonstration) test for lorry, bus and coach drivers who are doing their initial qualification.
Please be aware this article is only applicable to GB drivers. DVA have not as yet changed their DCPC part 4 questions and are not considering external assessors route at this time.
New Centre and Course Application Forms
From 9.30am tomorrow the new centre and course application forms will be available at GOV.UK. These will be effective from 1st January 2017 but can be used as of 15th November 2016.
Issuing Driver Qualification Cards
DVSA have asked us to distribute guidance they have produced about a change of process to DQC validity dates as follows:
DVSA has recently amended the Driver CPC recording and evidencing system so that it will only issue drivers with a new card at the time that they need to receive it.
Drivers who complete their periodic training early in the cycle will no longer receive a DQC with an expiry date of more than 5 years.
Any periodic training they’ve already recorded in their current cycle won’t be affected, so they won’t lose their hours.
Website Issue - Incorrect Date
It has been brought to our attention that dates are not being recorded correctly on the receipt which is produced following an upload of training dates. Please be assured that the date you have entered will be displaying in our records correctly but the receipt will show the day before. This has been reported to our web developers and will be resolved as soon as possible.