Description
Personal Safety Awareness
The law relating to managing aggressive members of the public/ drivers
Strategies to manage your personal safety
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Understanding Conflict
Defining conflict and assertive behaviour
Principles for managing conflict with public/ drivers
Understanding the Escalation Scale
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De- Escalating Conflict
Strategies to de-escalate conflict with public/ drivers/ vehicles
Managing single issue conflict situations with public/ drivers/ vehicles
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Addressing Challenging Behaviour
Managing challenging behaviour with public/ drivers/ vehicles
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Action Planning and Feedback
Subject Areas
- Health, Safety & Emergencies
- Industry Environment
- Personal Health & Wellbeing
- Physical/Mental Health & Wellbeing
- Professional Driver & Company Issues