Description
Describe how buses are essential to communities and provide benefits to the environment and personal health Describe when medicals will need renewing Explain about notifiable medical conditions, penalties and restricted licences Describe what will happen in the event of a conviction and the traffic commissioner’s role Explain the components included in daily walkaround checks for PCVs Describe what to do if the drivers become aware of defects during a journey Explain the different rules and under what circumstances they apply Give an overview of UK domestic drivers’ hours rules Give an overview of EU drivers’ hours rules Describe how overloading, vulnerable road users, pulling away safety and lighting all contribute to the safe carriage of passengers Describe what features that buses and coaches must have by law for disabled people Describe the driver’s responsibilities when it comes to disabled passengers Explain when the driver can refuse entry and what a driver is permitted to do to accommodate a passenger using a wheelchair the importance of customer service and its impact on passengers’ journey Describe the driving skills required to be a professional driver, including defensive driving Explain the importance of handling the vehicle in challenging road conditions Describe the special considerations when it comes to rural driving Describe steps to take in emergency situations such as fires and a passenger fall Explain steps to take in the event of an accident Explain the importance of safeguarding within an organisation and its relevance to PCV drivers Describe how children and certain adults are at greater risk Describe the different types of abuse Describe what drivers can to do help someone at risk Explain what happens when a driver is accused of abuse Describe precautions to take and responsibilities when transporting children and adults at risk Describe the different acts and how they help form a legal framework for workplace safeguarding Describe how safeguarding affects mental health and what to do if affected Explain the efforts made towards accepting diversity and inclusion in the workplace Explain why DBS checks are carried out and the different types Describe what a whilsteblower is and steps to take if there is concern with a colleague’s conduct Explain how to make a claim and what protection is in place
Subject Areas
- Vehicle Systems (Safety)
- Customer Service
- Legislation (Hours/WTD/Regs)
- Professional Driver & Company Issues