Description
To improve the drivers’ understanding of customers’ expectations and the role that they as drivers play in not only providing good customer service but also addresses the simple steps that can be taken that enable a driver to meet the expectations of customers when they travel on their bus or coach.
- Have a good understanding of the barriers that some customers with a variety of disabilities face in trying to travel by bus or coach.
- Explore the ways in which you can offer help and support.
- Feel confident to offer that help when you see someone is struggling, or when they ask for help.
- Recognise some of the common symptoms of hidden or learning disabilities.
- Appreciate the high numbers of people, including customers, that are affected by mental health conditions.
Subject Areas
- Customer Service
- Legislation for Carriage of Passengers
- Professional Driver & Company Issues