Description
- Appreciate the need for effective route management
- Know the company incident management procedures
- Understand the importance of accessibility, diversity and inclusion
- Recognise the importance of good customer service
Subject Areas
- Customer Service
- First Aid
- Health, Safety & Emergencies
- Industry Environment Carriage of Passengers
- Legislation for Carriage of Passengers
- Personal Health & Wellbeing
- Professional Driver & Company Issues
- Vulnerable Road Users