Description
● Describe the adverse effects of alcohol and other stimulants as well as fatigue and other distractions
● Explain what the law and guidelines state regarding a professional drivers physical and mental state
● Recognise the indicators of stress and explain how to seek help
● Explain the role of the driver in maintaining positive customer relations and customer retention
● Decide the best action to take in order to resolve conflicts at work Identify and report security issues.
Subject Areas
- Customer Service
- Legislation (Hours/WTD/Regs)
- Industry Environment
- Personal Health & Wellbeing
- Physical/Mental Health & Wellbeing
- Professional Driver & Company Issues