Description
- Describe the adverse effects of alcohol and other stimulants as well as fatigue and other distractions.
- Explain what the law and guidelines state regarding a professional driver’s physical and mental state.
- Recognise the indicators of stress and explain how to seek help.
- Explain the role of the driver in maintaining positive customer relations and customer retention.
- Decide the action to take in order to resolve conflict.
- Identify and report security issues.
Subject Areas
- Customer Service
- Industry Environment
- Legislation (Hours/WTD/Regs)
- Personal Health & Wellbeing
- Physical/Mental Health & Wellbeing
- Professional Driver & Company Issues