Description
• Recognise the role bus drivers play in enabling people to take part in society.
• Understand and discuss the different experiences of diverse customers.
• Understand unconscious bias and its influence on us.
• Recognise the responsibility of the bus community on supporting inclusion through clear actions, language and messages.
• Recognise and respond to our own physical stresses, fatigue and triggers.
• Commit to actions to enhance inclusivity.
Subject Areas
- Customer Service
- Physical/Mental Health & Wellbeing
- Professional Driver & Company Issues