Description
STATE The legal requirements regarding the transport of passengers for hire and reward. OUTLINE the main pieces of legislation relating to equality and disability. IDENTIFY the general principles of customer service to the service user and what constitutes good service. EXPLAIN Customer expectations and levels of service required inc Barriers and Obstacles to Good Service. PROMOTE the consequences of service failure and unprofessional attitude. STATE passenger transport risks relating to vulnerable road users. ANALYSE Safe Driving principles and additional precautions relating to vulnerable road users in high risk areas e.g. schools, entertainment venues, etc. TEST equality legislation relating to disability. DESCRIBE the problems when transporting wheelchair users and people with mobility problems, inc Emergency procedures. DISCUSS of evacuation and reporting procedures for accidents and incidents relating to disabled passengers.
Subject Areas
- Customer Service
- Loading / Unloading (PCV)
- Legislation (Hours/WTD/Regs)
- Legislation for Carriage of Passengers
- Health, Safety & Emergencies
- Personal Health & Wellbeing
- Professional Driver & Company Issues
- Customer Service
- Disability Awareness
- Loading/Unloading
- Legislation
- Regulations
- Health, Safety and Emergencies
- Personal Health & Wellbeing
- Professional Driver & Company Issues