Driver Welfare Customer Care and Security

Description

Self evaluation - Provide information on how to evaluate your ability to drive and perform safely and effectively at work.
Understanding stress and illness - Provide information how this can affect your ability to operate a HGV and safe road usage.
Understand the fundamentals of customer care, be able to identify the difference between good and bad practice.
Communication and how to handle complaints - Provide information on communication skills, dealing with conflict and resolution.
Vehicle security - Provide information to understand types of 'truck' crime, protecting the driver, the load, drivers responsibilities, security equipment, vulnerable loads, secure parking at night.

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Subject Areas

• Vulnerable Road Users
• Customer Service
• Health, Safety & Emergencies
• Personal Health & Wellbeing
• Physical/Mental Health & Wellbeing
• First Aid
• Professional Driver & Company Issues
• Industry Enviro. Carriage of Dangerous Goo
• Industry Environment Carriage of Passengers

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Course Dates