Description
Improved Awareness in the following areas:
Customer Care:
Delivering a better service - Effective communication with your customers - Conflict resolution.
Disability Awareness:
The equality act 2010 - Noncompliance - Penalties - the value of Diversity in the workplace
Health & Safety At work:
Health & Safety at work act - Factors contributing to accidents - Employees legal responsibilities - Risk assessment - Accident reporting.
Subject Areas
- Customer Service
- Loading / Unloading (PCV)
- Health, Safety & Emergencies
- Industry Environment
- Personal Health & Wellbeing
- Physical/Mental Health & Wellbeing
- Professional Driver & Company Issues
Course Dates
17/07/2025 at 08:00
Mi Compliance
Remote, Remote, Remote
LGV & PCV