Description
• Understand the principles of ‘Customer Care’
• Know the importance of customer communication
• Recognise and be able to overcome barriers to communication
• Appreciate the significance of Veolia values
• Comprehend the importance of teamwork within Veolia
• Realise the significance of internal communications and debriefs
Subject Areas
- Health, Safety & Emergencies
- Legislation (Hours/WTD/Regs)
- Loading/Unloading
- Physical/Mental Health & Wellbeing
- Professional Driver & Company Issues