Description
By the end of the course, as a vocational driver you will have received training to confirm and update your knowledge with regards to:
• Drivers' Hours and Working Time Directive:
• Be able to state the maximum driving time and breaks for all reference periods
• Understand the need to keep drivers' records, the information required
• Digital Tachograph:
• Understand the Digital Tachograph Regulations and type approval
• Understand the 4 types of smart cards and the operation of the Driver Card
• Understand the difference between the major manufacturers of digital tachograph units and an introduction to the new Smart Tachograph
• Customer Services:
• Understand the importance of individual behaviour in achieving the required standards of customer service
• Understand the skills to communicate effectively with customers (internal & external) and colleagues
Subject Areas
- Legislation (Hours/WTD/Regs)
- Professional Driver & Company Issues