Description
Understand the impact of personal behaviour on customer interactions and workplace dynamics.
- Identify strategies to improve customer experience through minor adjustments in approach.
- Develop clear communication skills to enhance customer relations and uphold company image.
- Learn techniques for managing customer conflict and handling complaints effectively.
- Recognise signs of aggression and understand how to prevent escalation in conflict situations.
- Apply active listening skills to de-escalate tensions and foster positive outcomes.
- Reflect on personal experiences to improve individual customer service skills and interactions.
Subject Areas
- Customer Service
- Physical/Mental Health & Wellbeing
- Professional Driver & Company Issues