A system outage is planned for Saturday 18th November
TARS, CPC Recording and Evidencing, Delegated Examiner notifications, and Online Driver Enquiry systems will be unavailable to customers from 09:00 - 12:30 Saturday 18th November
Due to the nature of the work we will be unable to display holding pages between 09:30 – 10:50. In this time anyone attempting to access these services will get Error 404 not found
Holding pages will be added to these systems between 09:00 – 09:30 and 10:50 – 12:30 and will explain when the systems will available be again.
New NVT Application Form
Please be aware we have now published an updated NVT Application Form along with details on the scheme.
Potential Delays with Pre-Funded Account
Potential Delays with Pre-Funded Accounts
DVSA have asked us to highlight that periodic training centres who use Pre-Funded Accounts (PFAs) may currently experience some delays when topping up their accounts. There is no issue paying upload fees from accounts that are already in credit.
DVSA have confirmed that they are aware of the problem and are working on a solution, they do not envisage delays will be substantial and are confident that the issue will be resolved shortly. They ask that, when possible, centres who use PFA’s plan accordingly to minimise potential disruption to drivers.
Quality Assurance Update
Following feedback from centres we have developed an example Trainer Register and CPD Training Record.
These documents have been created to help you meet the requirements that are checked at the Quality Assurance visits.
Changes to the Driver CPC Logo Guideline
We are pleased to announce that following feedback from Approved Centres new logo guidelines have been published.
July 2017 Newsletter
The articles in our July 2017 newsletter include: a message from DVSA/DVA on course approvals, Fair Processing Notice, making reconcilable BACS payments, Late Uploads notification, Routes Drivers can take along with an update on our Focus Groups and minor changes to the website.
April 2017 Newsletter
The articles in our April 2017 newsletter include: Details on the Application Appraisal Criteria documents that have been recently published, results of the Customer Satisfaction Survey, our Quality Assurance Centre and Course Checklists, an update on changes to our escalation processes, new staff, webinar dates, JAUPT responsibilities, Taxi CSE, the top 5 centre and course findings and some tips on submitting course summaries to us.
February 2017 Newsletter
Articles in this months edition of the newsletter: Inappropriate Content, Updating Contacts, R&E Guide Updated, Corrective Action Reporting System (CARS), Changes to Driver CPC recording and evidencing, R&E Queries – data protection rules, TDPT (NI) Fair Processing Notice, Cancelling Courses and amendments, Password Issues, Focus Groups – Take Part, Harry Miller Leaver – new Account Manager Claire Wootton
TDPT Fair Processing Notice
For those approved centres delivering Taxi courses we have published a specific Fair Processing Notice for inclusion in your course introduction. Please be aware there is a reference to the DVA Online system, we are aware that this is not yet live but please make trainees aware that there data will be shared to this once it is live. Please visit our useful links section to access this.
Current Website Issues
We are currently experiencing the following issues following deployment to a new server last Thursday:
Logging In: Some users are currently experiencing log in issues, we are working with our web developers to resolve this and will keep you updated.
Course QA visits: are not displaying on the website once they are reviewed, this has been reported to our web developers for further investigation, we will keep you updated on the progress of this.
Training Record Receipts: We are aware that some training records which are being uploaded to the website are not producing a receipt, where this occurs please take screen shots of any cancellations, edits or new records for audit purposes.
Newly Approved Courses: Our web developers are investigating why newly approved courses are not appearing on the Course Overview and Training Schedule drop down view. If you need to upload a course which is approved but is not appearing on the website please do this using the spreadsheet.
For further details or assistance please contact firstname.lastname@example.org
Updated Website User Guides
We have updated our website user guides for approved centres on our Useful Links page. Please make sure you read these to ensure you are uploading training (Section 7) through the JAUPT website correctly.
QA Course Visit Access
We have received correspondence from periodic training providers requesting 24 hours’ notice prior to a JAUPT/DVSA/DVA audit. Whilst we appreciate that unannounced audits may be inconvenient they are essential to ensure compliance with the law and it is a condition of centre approval that JAUPT/DVSA/DVA must be granted access to any approved periodic training courses.